General Terms of Business – Oikia Real Estate

Learn all about the general terms of business of Oikia agency – rights and obligations of principals, brokerage fees, and contract conditions.

General Terms of Business

These General Terms of Business regulate the relationship between OIKIA NEKRETNINE, owner Tatjana Pušić, BIHAĆKA 2A, SPLIT, 21000, OIB 92003499572 (hereinafter: Broker) and principals who use real estate brokerage services. The Broker operates in accordance with the Law on Real Estate Brokerage and other valid regulations of the Republic of Croatia.


Article 1 – Definitions of Terms

  1. BrokerOIKIA NEKRETNINE, owner Tatjana Pušić, Split 21000.

  2. Agent – a natural person registered in the Register of Brokerage Agents, employed by the Broker.

  3. Brokerage – actions of connecting the principal and a third party for the purpose of negotiating and concluding legal transactions related to real estate.

  4. Principal – a natural or legal person who enters into a brokerage agreement with the Broker (seller, buyer, lessee, tenant, etc.).

  5. Third party – a natural or legal person whom the Broker connects with the Principal for the purpose of concluding a legal transaction.


Article 2 – Offer

The Broker's offer is based on data obtained from real estate owners and/or the principal. The Broker is not responsible for errors in description or price, nor for the owner's withdrawal from sale or lease.


Article 3 – Brokerage Agreement

The agreement is concluded in writing for a definite period (most often 12 months) and can be extended by agreement of the parties. The Broker acquires the right to a fee if the agreed legal transaction is concluded.


Article 4 – Termination of the Agreement

The agreement terminates upon expiration of the term or termination by either party. The principal is obliged to reimburse the agreed costs and pay the fee if, after the termination of the agreement, they conclude a transaction as a result of the Broker's work.


Article 5 – Exclusive Brokerage

Exclusivity must be expressly agreed upon. Violation of the exclusivity obligation (engaging another broker or independently concluding a transaction) obliges the Principal to pay the agreed penalty and compensation for actual costs.


Article 6 – Obligations of the Broker

  • Connect the Principal with a potential partner

  • Verify ownership and legal status of the property

  • Warn about risks and legal defects

  • Advertise the property appropriately

  • Enable property viewing

  • Mediate in negotiations

  • Keep confidential data

  • Verify land use purpose

  • Inform about all relevant circumstances

  • Act in accordance with the Anti-Money Laundering Act


Article 7 – Obligations of the Principal

  • Provide accurate data and documentation about the property

  • Enable property viewing

  • Inform about all important circumstances

  • Pay the fee upon concluding the transaction

  • Reimburse agreed costs

  • Inform about all changes related to the property


Article 8 – Brokerage Fee

The fee is determined by agreement, as a percentage of the purchase price or monthly rent/lease. VAT is calculated on all amounts. The Broker is entitled to a fee even after the termination of the agreement, if the transaction is a result of their activity.


Article 9 – Fee Price List

Type of transaction - Fee (incl. VAT)
Sale and Purchase: 2 – 6 % of total price
Sale (from seller): 1 – 3 %
Purchase (from buyer): 1 – 3 %
Exchange: 1 – 3 % from each side
Rent/Lease (12–59 months): 100 % of monthly rent
Rent/Lease (60+ months): 150 % of monthly rent


Article 10 – Consumer Complaint Rights

In accordance with Article 8 of the Consumer Protection Act, users of brokerage services have the right to submit a written complaint:

  • in person at the company's headquarters,

  • by mail to the address OIKIA NEKRETNINE, owner Tatjana Pušić, BIHAĆKA 2A, SPLIT, 21000,

  • or via registered mail with acknowledgment of receipt.

A response to the complaint will be provided within 15 days at the latest.


Article 11 – Final Provisions

For all matters not specifically regulated by these terms, the relevant laws of the Republic of Croatia shall apply.
Governing law: Law of the Republic of Croatia.
Competent court: Commercial Court in Split.


OIKIA NEKRETNINE, owner Tatjana Pušić
OIB: 92003499572
Headquarters: BIHAĆKA 2A, SPLIT, 21000
IBAN: HR0823600001102833287 (ZAGREBAČKA BANKA d.d.)
SWIFT: ZABAHR2X